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Terms & Conditions

Stoked Amsterdam B.V. · Jacob Bontiusplaats 40-44, 1018 LL Amsterdam · KVK: 87137674

Article 1 – Definitions

Agreement: the agreement between Stoked Amsterdam and the Client regarding the provision of a Service.

Client: the (legal) person with whom Stoked Amsterdam has entered into an Agreement.

Consumer: the Client who is a natural person and who is not acting in the exercise of a profession or business.

Service: a service provided by Stoked Amsterdam focussed on physical, educational and/or social activity.

Staff: an employee, freelancer or other professional contracted by Stoked Amsterdam.

Stoked: Stoked Amsterdam B.V., Jacob Bontiusplaats 40-44, 1018 LL Amsterdam. KVK: 87137674.

Article 2 – Applicability

These general terms and conditions are applicable to all legal relationships between Stoked Amsterdam and the Client. Deviations are only valid if explicitly agreed in writing. The applicability of any purchasing conditions of the Client is explicitly rejected.

Article 3 – Offer

Offers are published on www.stokedcommunity.com or issued directly to the Client. Each offer is valid for the indicated period, or maximum two (2) weeks if no period is stated.

Article 4 – Agreement

An Agreement is formed upon acceptance by the Client and confirmation by Stoked Amsterdam. Agreements are strictly personal and cannot be transferred without explicit written consent from Stoked Amsterdam.

Article 5 – Reflection period for Consumers

Consumers may cancel the Agreement free of charge within fourteen (14) calendar days of formation. To cancel, send the completed withdrawal form (Appendix 1) to info@stokedcommunity.com.

Article 6 – Duration

The Agreement is entered into for an indefinite period unless explicitly agreed otherwise.

Article 8 – Time and location

Performance takes place at the time and location indicated by Stoked Amsterdam. Late cancellations may result in refusal of access. Any additional costs resulting from acts or omissions of the Client will be charged to the Client.

Article 10 – Obligations of the Client

The Client must follow Stoked Amsterdam's codes of conduct, inform Stoked of any medical contraindications, follow staff instructions, and not use facilities under the influence of alcohol, drugs or doping substances. No smoking on premises.

Article 11 – Prices

All prices include VAT. Stoked Amsterdam may adjust prices at any time with at least four (4) weeks' notice. Consumers may terminate the Agreement within four (4) weeks of a price increase notification.

Article 12 – Payment

Fees are collected monthly in advance via direct debit. In case of late or failed payment, statutory interest and extrajudicial costs may be charged. Stoked Amsterdam may suspend services until outstanding amounts are settled.

Article 14 – Changes by the Client

Clients may upgrade, downgrade or pause their membership. Pausing requires at least one (1) month notice, starts on the first day of a calendar month, and has a minimum duration of one (1) month. Request via info@stokedcommunity.com.

Article 15 – Termination

Both parties may terminate with one (1) calendar month notice, starting the first day of the following month. Stoked Amsterdam may terminate immediately if the Client violates these terms or shows unacceptable behaviour.

Article 17 – Liability of Stoked Amsterdam

Clients use Services at their own risk. Stoked Amsterdam is not liable for (sports) accidents, injuries, or theft of property. Liability is limited to the amount paid out under Stoked Amsterdam's insurance policy.

Article 20 – Complaints

Complaints must be submitted in writing within four (4) weeks of identifying the shortcoming. Stoked Amsterdam will respond within four (4) weeks of receipt.

Article 21 – Personal data

Stoked Amsterdam processes personal data in accordance with the GDPR. See the privacy statement on www.stokedcommunity.com for more information.

Article 23 – Governing law

Dutch law applies. Disputes will be settled by the competent court in Amsterdam. Drawn up on October 17, 2022.

Privacy Statement

Stoked Amsterdam B.V. · Jacob Bontiusplaats 40-44, 1018 LL Amsterdam · KVK: 87137674

Why do we have a privacy statement?

If you are a client or want to become a client at Stoked Amsterdam, visit our premises or website, use our app, or communicate with us in any way, we process certain personal information from you. Our goal is to be transparent about this processing. Stoked Amsterdam processes personal data in accordance with the GDPR and other applicable privacy legislation.

What personal data do we collect?

Website & app: browser data (IP address, browser type, pages visited), and when you register: username, password, email address, language choice, profile picture and injury information.

Services: name, email, phone number, bank details (for ticket purchases). When registering as a client: also address, date of birth, gender, bank account, health and injury information (with your consent).

Surveillance: cameras are installed in and around our premises for safety and security purposes. Not in locker rooms, showers or toilets. Images are only accessed when strictly necessary and deleted automatically after a limited period.

Communication & social media: all communication between you and Stoked Amsterdam, including email correspondence, surveys and social media interactions.

How do we collect your data?

Directly from you when you use our website, register an account, book classes or events, complete surveys, or communicate with us. Indirectly from our partners Sportbit Manager (app & scheduling) and EBP Studio (physiotherapy).

Why do we process your data?

To provide our services, keep you informed, improve our services, fulfil legal obligations, and protect the safety and property of Stoked Amsterdam and our clients.

Legal basis for processing

We process your data based on: performance of a contract, your consent, compliance with statutory obligations, protection of vital interests, or our legitimate business interests. We will always inform you if we intend to process your data for a new purpose.

Sharing with third parties

We do not sell your personal data to third parties for marketing purposes. We work with carefully selected partners under strict data processing agreements: Sportbit Manager, EBP Studio, Green Creatives, Eventbrite, Calendly and G Suite (Google). We only share data with authorities when legally required.

How long do we store your data?

We store your data for as long as necessary for the purposes described, and no longer than permitted by law. Data is deleted or anonymised when no longer needed.

Your data protection rights

You have the right to: access your data · rectification of inaccurate data · erasure of your data · restrict processing · object to processing · data portability.

To exercise any of these rights, contact us at info@stokedcommunity.com. We will respond within one (1) month.

Cookies

We use functional, analytical and advertising cookies to improve your experience. Third-party cookies are also placed by Google, Facebook and YouTube. You can manage cookie preferences in your browser settings. For more information visit allaboutcookies.org.

Contact

Questions about this privacy statement? Contact us at info@stokedcommunity.com.

To file a complaint, contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.

Last updated: October 1, 2020

Privacy Statement

Stoked Amsterdam B.V. · Jacob Bontiusplaats 40-44, 1018 LL Amsterdam · KVK: 87137674

Why do we have a privacy statement?

If you are a client or want to become a client at Stoked Amsterdam, Stoked Amsterdam will process certain personal information from you. Our goal is to be transparent about this processing. Stoked Amsterdam processes personal data in accordance with the GDPR and other current privacy legislation.

What personal data do we collect?

Website & app: browser data, IP address, username, email, password, language preference, profile picture and injury information.

Services: name, address, email, phone number, date of birth, gender, bank details, membership number, visit history, workout data and health information (with consent).

Surveillance: camera footage in and around our premises (not in changing rooms, showers or toilets). Images are stored for a limited time and only used when strictly necessary.

Communication: email correspondence, survey responses, and social media interactions.

Why do we process your data?

• Providing the services you require
• Keeping you informed about our services and offers
• Improving our services through analysis and research
• Fulfilling legal obligations
• Protecting the safety and security of our premises and clients

Legal basis for processing

We process your data based on: performance of a contract, your consent, compliance with statutory obligations, protection of vital interests, or legitimate business interest. You may withdraw consent at any time by updating your profile or emailing info@stokedcommunity.com.

Sharing with third parties

Stoked Amsterdam does not sell personal data to third parties. We work with the following partners: Sportbit Manager, EBP Studio, Green Creatives, Eventbrite, Calendly and G Suite (Google). All partners are bound by data processing agreements.

Data retention

We store your data for as long as necessary for the purposes described above and no longer than permitted by law. After this period, data is deleted or anonymised.

Your rights

• Access — request a copy of your personal data
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data
• Restriction — request restriction of processing
• Objection — object to processing of your data